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Terms and Conditions of Booking

 

Booking Confirmation and Payment

 To secure your holiday a standard deposit of £40 per person is required, however deposits vary from £20 to £50 depending on the holiday you book. Deposits are strictly non-refundable. Balances must be paid 28 days before your departure date, as stated on your confirmation invoice (42 days prior for Grand National holidays). No reminder will be sent and failure to pay your balance could result in the loss of your holiday and monies paid, although we will endeavour to contact you if you miss your payment date.

 

All terms and conditions of booking (below) can also be found in our brochure and on your confirmation invoice. Your booking invoice will be given to you, emailed or sent in the post to you once payment has been processed at which time all terms and conditions come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked by telephone and have requested your booking confirmation be sent by post, you should receive this within five working days. It is the customer’s responsibility to ensure they have received their booking confirmation and reviewed that all the information provided is correct (passenger names, room allocation, pick up point etc). If you have not received your booking confirmation within the time deadlines above, please contact our office so we can arrange for a second copy to be sent to you.

 

Blackpool Promotions reserve the right to charge administration costs if changes to the holiday are made by yourself after you have booked (i.e. passenger name changes, departure point changes etc).

 

Holiday Prices 

Prices and availability are correct at time of going to press although we reserve the right to change any prices online or in our brochure at any time. If the price of your holiday is to increase or decrease after you have booked, your holiday cost will be unaffected; Blackpool Promotions will always seek not to increase the price of your holiday after your invoice has been issued. No refunds will be given if the holiday is discounted at a later date.

 

Online Bookings

Blackpool Promotions accept your booking in good faith that you have read and understood the booking conditions during the booking process. 

 

Child Prices

Child prices are based on children aged 2 - 14 years of age based on sharing with 2 full paying adults on the majority of the holidays we offer.

 

Transportation

It is the passengers' responsibility to ensure they are at their coach departure points 20 minutes prior to stated departure time. If you miss your departure it is the passengers' responsibility to make their own alternative travel arrangements to their hotel in Blackpool.

 

Due to operational changes, it may be necessary to change your departure time at late notice to an earlier or later time. In the unlikely event this is necessary Blackpool Promotions will notify you. 

 

Due to the nature of our coach operations, seats on-board the coaches are not allocated prior to departure and customers choose their seats when boarding the coach.  For guests with severe walking difficulties we can request seats near the front of the coach although particular seats cannot be guaranteed, if we are to receive a high number of requests for seats near the front of the coach, these will be allocated at the drivers discretion. Regretfully we do not have the facilities on the coaches or at the hotels to assist passengers who are wheelchair bound. 

 

All luggage carried on board our coaches is done so at your own risk. Blackpool Promotions accept no responsibility for any luggage that is damaged or goes missing during transit to and from Blackpool. Blackpool Promotions would always advise all customers to take a comprehensive travel insurance policy to cover loss or damage to luggage.

 

Special Requirements or Requests

 

Unfortunately many of our hotels are not suitable for guests who are confined to a wheelchair or are unable to manage 6 to 10 stairs.  All hotels offered by Blackpool Promotions do have at least one customer lift that are regularly maintained, however in the event of mechanical failure all guests must be able to manage using the stairs within the hotel whilst repair work is carried out. Most repairs to the lifts can be done within 24 hours, however should new mechanical parts be required, this can take longer. Blackpool Promotions accept no liability for inconvenience or loss of enjoyment whilst the lift is out of order.

 

We do accept requests for guests with walking difficulties such as low floor bedrooms and will always endeavour to meet all requests however on occasion this may not always be possible.

 

Please note, although customers can request a particular bedroom we cannot guarantee a particular bedroom number in any of our hotels at the time of booking.

 

 

Cancellation by us

 

In the very unlikely event that Blackpool Promotions is not able to honour your booking, an alternative hotel or holiday date will be offered at our cost. If our alternative is not suitable to you, a full refund will be provided.

 

Cancellation by You & Cancellation Insurance

Please ensure that all members of your party have private holiday insurance or Blackpool Promotions Cancellation Insurance to protect them from financial loss in the event of cancellation due to illness (confirmed by a doctor’s line).

Blackpool Promotions cancellation insurance protects you up to 24 hours prior to you departure, should you cancel within 24 hours, all monies are forfeited. In the event of illness, Cancellation Insurance allows you to change the date of your holiday once with no administration fee to a later date within 1 year of your original departure date.  You would not be refunded any monies if the cost of your replacement holiday is less than your original holiday although will be required to pay any additional costs should the cost of your replacement holiday be higher than that of your original holiday. Should you be unable to change the dates and require to cancel your holiday, all deposits and cancellation insurance if taken are strictly non-returnable, the balance of your holiday payment will be refunded on receipt of a doctor's line.  For customers who pay in full at the time of booking, a deposit will still be charged in the event of cancellation; the deposit amount will be explained to you at the time of booking and confirmed on your booking invoice.

Should you decline the Cancellation Insurance you are unable to change the dates of your holiday and the following cancellation charges apply:

28 Days or more prior to departure - Deposits Only      

27 - 14 Days before departure - 50% of total cost

13 - 7 Days before departure - 65% of total cost           

6 - 1 Days before departure - 80% of total cost

Day of departure or later - 100% of total cost 

 

Complaints

The vast majority of our customers enjoy their holiday and return with Blackpool Promotions, however, we realise that sometimes things are not quite as they should be. Should you have any complaints regarding your accommodation, please report them immediately to reception for the hotel staff to rectify any issues. If you feel the issue reported has not been fully rectified please ask to speak to a senior hotel manager who will endeavour to help you and rectify any problems. If your complaint relates to your coach travel, please speak with your coach driver as soon as possible to give him the opportunity to correct any deficiency.

 

In the unlikely scenario that the hotel management has been unable to resolve a particular issue to your satisfaction, please contact the Blackpool Promotions booking office during your stay at your earliest convenience who will speak to the Hotel on your behalf in an effort to resolve any issues.  We want you to enjoy your holiday. It is far easier to rectify any problems when you are at the hotel than when you return from your holiday. 

 

Should you have reported any issues during your holiday and do not feel that they were adequately addressed thus resulting in loss of enjoyment of your holiday, all complaints must be received in writing by letter or email within 28 days of returning from your holiday in order for the issues to be fully investigated. We aim to reply to any complaints in writing within 14 days of receipt of the letter or email of complaint, however sometimes it can take longer as we await a response from our service suppliers. We are unable to investigate any issues if they have not been reported to the hotel management or Blackpool Promotions during your stay.

 

 

Behaviour

If you or any member of your party is considered likely to cause offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate your holiday completely. If this situation arises our responsibility under the contract will cease and we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds.

 

Stag and Hen Parties

As our hotels are family hotels, we are not able to accept bookings for stag or hen parties.  If you are to book online and fail at the time of booking to state the booking is for a stag or hen party, you will be refused entry to the hotel on arrival.

 

Privacy Policy

Blackpool Promotions will not pass your personal details to any third-party companies.

 

 

‘2 Nights Free B&B Offer’

Blackpool Promotions will provide 2 nights free bed & breakfast on advertised dates when you purchase return coach travel (£39pp for the Royal Boston and Royal Alexandra Hotels and £49 for the Royal Seabank Hotel). Offer only available for standard departures in Scotland and Carlisle. Not available in conjunction with any other offer.  Subject to availability and may be withdrawn at any time without notice. Cancellation Insurance at £3pp is strongly recommended and in the event of cancellation due to illness and on receipt of a doctors line you can either change date free of charge or be refunded the cost minus the cancellation premium and a £10 per person administration charge. 

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